Kentro News
Content on AI, omnichannel service, sales and growth.
Featured articles
Customer Service
The role of social media in customer service
How to use social media in customer service: real-time response, transparency, and how Kentro's omnichannel CRM centralizes everything.
May 14, 2026 6 min read
WhatsAppWhatsApp news: everything about the audio update
Understand WhatsApp's audio update (color change for listened audios) and how omnichannel tools help companies stay current.
Apr 22, 2026 5 min read
WhatsAppHow does the third blue check on WhatsApp work?
What the third blue check on WhatsApp is, how it works in chats and groups, advantages and privacy. Complete guide by Kentro.
Apr 10, 2026 4 min read
HealthcareHow to use WhatsApp to confirm medical appointments
Reduce no-shows and improve patient communication using WhatsApp to confirm, cancel and reschedule appointments — with Kentro automation and CRM.
Mar 28, 2026 7 min read
StrategyPutting the customer at the center of your company
Customer centricity in practice: how to put the customer at the center of operations with Kentro's CRM, omnichannel and AI tools.
Mar 12, 2026 6 min read