Kentro Sistemas
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Case · Retail

Kentro for Computer Stores

Technical quotes in seconds and sales closed even at dawn.

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AI trained for computer stores. Ask real questions, test objections and see how it serves your customer — in less than 30 seconds.

Real results

What changes in operations

-47%

in response time on digital channels

+36%

in quote conversion via AI

+42%

in sales closed after hours

-40%

in abandoned service

+31%

in customer repurchase in the CRM

The problem

The pain of those serving computer stores

Computer stores handle high volume of technical inquiries, quote requests, parts compatibility questions and after-sales support. Service is abandoned due to delay or lack of clarity, and sales are lost because of difficulty in classifying leads with real buying intent.

The Kentro solution

How we solve it

Kentro unified WhatsApp, social media and support channels. The AI assistant answers questions about products, recommends compatibility, suggests complementary items, records quotes and forwards leads to sales. Off-hours, it offers basic support and schedules technical service. The CRM classifies the lead and tracks customer history accurately.

  • Omnichannel panel with WhatsApp, phone, Instagram and email.
  • 24h AI assistant trained for your segment.
  • CRM with lead scoring and full history.

Those who use it, tell.

"The assistant answers even technical questions, which helps those comparing parts. We grew sales with it."
Rafael Batista
Manager — TecnoShop
"Many customers buy at dawn. With the active assistant, we guarantee service and closings at any time."
Eduardo Silva
Owner
"Response time halved. That improved the experience and raised our NPS."
Leandro Teles
Technical support

Want these results in your operation?

In 20 minutes we'll show how Kentro fits into the daily work of computer stores.

Your next lost sale starts tomorrow. Unless you fix this today.

Book a 20-minute demo — no cost, no hard pitch. We'll just show you what your operation looks like from here on.

AIChat on WhatsApp