Solutions for digital customer service
The most complete and innovative support management platform on the market — AI chatbot, Official WhatsApp, real-time KPIs and over 30 integrations.
AI Chatbot (advanced IVR)
Be available to your customers in an instant, wherever they are, with a chatbot built and deployed with no code.
Effective service
Instant triage, the right answers and escalation to humans when it makes sense.
Artificial intelligence
Built-in generative models, with your company's knowledge base.
No-code interface
Visual editor for flows and prompts — anyone can build a journey.
Sales speed with personalized messaging
Sales speed is critical. Scale your response with built-in WhatsApp templates and automatic trigger-based messages. The differentiator is personalization: use customer profile data to avoid robotic-feeling interactions.
Indicators (KPIs and Dashboard)
Supervision, statistics and reports that check service efficiency and support decision making.
Number of tickets per period
Reveals department efficiency and signals team needs.
AHT (Average Handle Time)
How long the agent takes to resolve each case.
Customer wait time
Identifies bottlenecks in operations.
AWT (Average Wait Time)
How long the customer waits to be served.
First response time
Matches the expectation of the first contact.
Save time with many features
Tools designed to reduce the time between the customer's question and the agent's next action.
Fast support
Kentro's team follows your implementation and day-to-day operations.
Responsive design
Agents operate from desktop to mobile without losing functionality.
Fast performance
Platform optimized for high message volumes.
Companies that trust Kentro
Over 300 Brazilian companies already run on Kentro — from SMBs to large ISP, retail and healthcare operations.
Download the app
Serve on the go with Kentro's apps for Android and iOS.
Integrate with the best systems
Connect your operation to ERP, CRM, payment gateway and more.
Talk to a specialist
Schedule a custom demo for your operation.
Your next lost sale starts tomorrow. Unless you fix this today.
Book a 20-minute demo — no cost, no hard pitch. We'll just show you what your operation looks like from here on.
- 0800: 0800 550 2020
- WhatsApp: (11) 91582-7716
- Comercial: (38) 3220-8706
- contato@kentro.com.br
- Al. Rio Negro, 503 — Sala 2020, Alphaville, Barueri/SP