Kentro for Pharmacies
Organize orders, stock questions and repurchases without losing customers in the queue.
Chat with IA Farmácia on WhatsApp
AI trained for pharmacies. Ask real questions, test objections and see how it serves your customer — in less than 30 seconds.
What changes in operations
average service time per channel
in customer repurchase within 30 days
complaints about slow response
after-hours service requests
repetitive questions for the team
The pain of those serving pharmacies
Pharmacies face high simultaneous service volume, especially at peak times. Demand for common and controlled medicines arrives via phone, WhatsApp and counter, making organization difficult. Recurring issues include lost orders, slow responses about product availability and excessive wait queues.
How we solve it
Kentro deployed a unified service hub that integrates WhatsApp Business, phone and chatbot to organize the order queue. The CRM now records purchase history, preferences and reminders for recurring prescriptions. The AI assistant runs 24/7, checks product availability, captures leads, separates browsers from buyers and, in more advanced pharmacies, sends prices and payment links automatically.
- Omnichannel panel with WhatsApp, phone, Instagram and email.
- 24h AI assistant trained for your segment.
- CRM with lead scoring and full history.
Those who use it, tell.
"Before, we lost customers because we couldn't reply fast. Now, with Kentro's panel, we serve everything in seconds."
"We set up an automatic reminder campaign for customers with ongoing prescriptions. That kept many of them loyal."
"The AI assistant became our night attendant. It answers questions, suggests products and even closes sales. And customers enjoy talking to it."
Want these results in your operation?
In 20 minutes we'll show how Kentro fits into the daily work of pharmacies.
Other segments
Your next lost sale starts tomorrow. Unless you fix this today.
Book a 20-minute demo — no cost, no hard pitch. We'll just show you what your operation looks like from here on.
- 0800: 0800 550 2020
- WhatsApp: (11) 91582-7716
- Comercial: (38) 3220-8706
- contato@kentro.com.br
- Al. Rio Negro, 503 — Sala 2020, Alphaville, Barueri/SP